![]() I wouldn't even leave a star but in order to post I had to. I will never have any testing done with SimonMed ever again, very disappointed. They just sent a letter stating that the 10$(s/a) a month is not enough. I am on a fixed income and am only able to pay 10$ a month and have been since November 2022. ![]() Had I been made aware at the time that it would cost that much, I would of never of scheduled the testing. However she was able to give me a cash pay discount of 70% off, making the bill 212$(s/a). How is it costing me eight times what it costed me six months ago? I then spoke with a representative, she was not able to tell me why it was costing so much when i only had the ultrasound with no mammogram. When I called the automated voice states the accounts remaining balance was 709.44$(s/a), I was shocked. I did so in September 2022, per SimonMed I was only needing the ultrasound on both breasts. I was charged 95$ (s/a) in office, and was told to follow up in six months. I had a mammogram and ultrasound done on both breasts in February 2022. I am a cash pay patient and they knew at both appointments. which is too bad, as the actual service for the procedure was quite good. Would seem like the CEO and Executive Team are not paying attention to the billing department at all. The number of complaints about this company are through the roof. Before doing business with them check YELP in your local area or the Better Business Bureau. I am at the point now where I don't care about the money and just really annoyed with how they operate. Each call lasts anywhere between 15 minutes and 1 hour each time. ![]() I have now made 8 calls to resolve a $200 billing issue. When you do, the issue still isn't resolved. The people that answer the phone "attempt" to be helpful, but nothing is resolved in real time. You need to review EVERY single detail - and if you have a mistake on your bill, it will take months to resolve. Must be able to work in a stressful environment.While the service in the San Francisco Office was very good, the billing practices of this company are unethical and possibly illegal. Must be able to work in an environment with multiple deadlines and priorities. Good visual and auditory acuity as well as good manual dexterity and the ability to be readily understood are essential. ![]() P HYSICAL DEMANDS: This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking. Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers. M INIMUM QUALIFICATIONS: Requires a high school diploma or its equivalent and 0-2 years of related experience. QUALITY: Applies the standards of practice/performance in the work setting to achieve positive outcomes. Participation in specific activities for the promotion of self- growth or the enhancement of a positive image. JOB RELATED AND PROFESSIONAL GROWTH: Adheres to policies, procedures, guidelines relative to departmental operations. EQUIPMENT: Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment. CUSTOMER SERVICE EXPECTATIONS: Demonstrates competencies in customer service and an understanding SimonMed Imaging code of conduct and culture. Relies on instructions and pre-established guidelines to perform the functions of the job. Has knowledge of commonly used concepts, practices and procedures. Informs patients of costsįor care being provided and guides them to appropriate resources for further information.Īnswers telephones, relays messages and greets visitors/patients. REPORTS TO: Under the direct supervision of the Manager.ĭemonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.ĭirectly responsible for the overall administration, coordination, and evaluation of the patient registration, check-in, check-out and insurance verification process. ![]()
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